HMRC and HM Customs (VAT) merger

Merging the Inland Revenue and HM Customs - a disaster!
According to its own staff, merging HM Customs and the Inland Revenue has been a disastrous move. The move was a change for the worse said four out of five HM Revenue and Customs staff in a recent survey. More than half said the department would get worse in the next year, with a third saying much worse. Less than one in five would recommend HMRC as a good place to work.

No wonder the service is so poor:( I left there many years ago and it was hardly a happy place to work then!