Why don't they answer the phones?

My sympathies with the employee of HMRC who posted this comment, about call centre problems, 3 days ago on Audio Talk.

"What fucking next. I work for H Em Arse Sea.

'This is our busiest year so far......................' , 'The calls continue to increase.....................'

The corporate brain cell hasn't been able to figure the fucker out. If you put so much pressure on people to reduce call handling times, some people will inevitably hang up on people to make the calls shorter. So, it follows that these people will call back again and again, and again. There are so many calls on the network that shouldn't be there. Dohhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh!!!!

How fucking stupid can people be??

They talk about us as a business. I'm sorry but businesses have to be much more effective than this.

Oh well........................... "

Rather interestingly the original post has since been removed from the board.

I wonder why?

Lucky it was spotted in time by Ken Frost who posted this.